Job Openings

Job Title: Benefits CoordinatorLocation: RemoteSalary: $50,000–$65,000 base + bonuses Who We Are CybrogenIT is a people-first managed IT and cybersecurity company. We protect small and mid-sized businesses from cyber threats, but we also take care of our own people. Our culture is built on owning the outcome, speaking boldly, staying curious, and making sure fun has a place at work. We believe that when our team feels supported, they do their best work—and that’s where you come in. What You’ll Do As our Benefits Coordinator, you’ll make sure our team understands and gets the most out of their benefits. You’ll be the go-to resource for questions, helping new hires get set up and making sure our programs actually work for people’s lives. Administer health, dental, vision, retirement, and wellness benefits. Guide new hires through benefit enrollment and answer questions along the way. Be the point of contact for employees with benefit-related questions or issues. Work with providers to resolve claims or eligibility problems. Keep records accurate and up to date in HR systems. Support open enrollment and communicate changes clearly to the team. Look for ways to improve our benefits and employee experience. Stay current on benefits compliance requirements. What We’re Looking For 1–3 years of experience in HR, benefits administration, or employee support. Strong communication skills and a people-first mindset. Detail-oriented with the ability to keep records clean and accurate. Comfortable working with benefits systems and vendors. Someone who owns the outcome and makes sure employees feel supported. Curiosity about new benefit trends and ideas to improve the employee experience. Why You’ll Love Working Here Salary: $50,000–$65,000 base + bonuses. Flexibility: Remote work with flexible hours. Growth: Training and career development opportunities. Culture: People-first, fun, and supportive—we celebrate wins together. Impact: You’ll directly support the well-being of the team that protects our clients every day.

Job Title: SMB Cybersecurity SpecialistLocation: Remote (with occasional on-site client visits)Salary: $70,000–$90,000 base + bonuses Who We Are CybrogenIT is a people-first managed IT and cybersecurity company. We help small and mid-sized businesses stay safe from cyber threats while keeping their technology simple, secure, and stress-free. We believe work should be meaningful and fun. Around here, we own the outcome, speak boldly, stay curious, and always put people first—our team and our clients. What You’ll Do You’ll be the go-to expert for cybersecurity in small business environments. From monitoring threats to guiding clients on compliance, your role is to make security easy to understand and effective in action. Monitor, analyze, and respond to security alerts in SMB environments. Deploy, configure, and manage endpoint protection, firewalls, and MFA solutions. Conduct risk assessments and provide recommendations to reduce vulnerabilities. Investigate security incidents, document findings, and support remediation. Help clients stay compliant with requirements like HIPAA, PCI DSS, and FTC guidelines. Stay on top of the latest threats, vulnerabilities, and trends in SMB security. Partner with our helpdesk and engineering teams to secure client networks. Educate clients in plain language—no jargon, just practical advice. Contribute ideas to make CybrogenIT’s security offerings even stronger. What We’re Looking For 3+ years of hands-on cybersecurity experience (MSP or SMB focus preferred). Strong understanding of firewalls, endpoint protection, SIEM, and vulnerability management. Familiarity with compliance frameworks (HIPAA, PCI DSS, NIST, CCPA, FTC). Ability to investigate incidents and clearly explain risks and solutions. Someone who speaks boldly, owns the outcome, and genuinely cares about people. Curiosity and willingness to keep learning—security changes fast. Certifications like Security+, CEH, or CISSP are a plus but not required. Why You’ll Love Working Here Salary: $70,000–$90,000 base + bonuses. Flexibility: Remote-first with occasional client visits. Growth: Paid training, certifications, and advancement opportunities. Culture: People-first. We value curiosity, bold thinking, and fun at work. Impact: You’ll directly protect small businesses and make a real difference in their security.

Job Title: Client Success ManagerLocation: Remote (with some client visits as needed)Salary: $60,000–$75,000 base + bonuses Who We Are CybrogenIT is a managed IT and cybersecurity company that puts people first. We protect small and mid-sized businesses from cyber threats and keep their technology running smoothly. But we’re not just about firewalls and patches—we’re about relationships. We believe in owning the outcome, speaking boldly, staying curious, and making work fun. Culture matters here. We don’t want someone who just “manages accounts.” We want someone who builds trust, solves problems, and makes clients feel like we’re part of their team. What You’ll Do As our Client Success Manager, you’ll be the bridge between our clients and our technical team. You’ll make sure clients feel supported, understood, and confident that CybrogenIT has their back. Be the main point of contact for assigned clients. Build strong relationships by checking in regularly and listening to their needs. Translate “tech talk” into plain language and ensure clients understand what we’re doing for them. Partner with the helpdesk and engineering teams to resolve client issues quickly. Proactively look for ways to add value and keep clients secure and happy. Manage renewals and upsells by helping clients see the value of our services. Track client satisfaction and follow up after major support cases. Provide feedback from clients to our team so we keep improving. Celebrate wins with clients and with the team—because happy clients mean we’re all winning. What We’re Looking For 2–5 years of experience in account management, client success, or customer-facing roles. Strong communication and relationship-building skills. Ability to explain complex IT and cybersecurity concepts in simple terms. Organized and proactive—you don’t just react, you stay ahead of issues. Someone who owns the outcome and takes pride in making clients successful. Experience in MSP, IT, or SaaS environments is a big plus. Familiarity with CRMs or ticketing systems is helpful. Why You’ll Love Working Here Salary: $60,000–$75,000 base + bonuses. Flexibility: Remote work with some client visits. Growth: Training and real career advancement opportunities. Culture: People-first. We encourage curiosity, bold ideas, and fun. Impact: You’ll directly shape the client experience and drive long-term relationships.

Job Title: SMB Helpdesk TechnicianLocation: Remote (with some on-site support as needed)Salary: $50,000–$65,000 base + performance bonuses Who We Are At CybrogenIT, we’re more than a cybersecurity and IT company—we’re a people-first team that believes technology should make life easier, not harder. We protect small and mid-sized businesses from cyber threats, keep their systems running, and have some fun while we do it. We work hard, but we don’t take ourselves too seriously. Culture matters here. We believe in owning the outcome, speaking boldly, staying curious, and making sure fun is part of the job. What You’ll Do You’ll be the first line of support for our SMB clients—the person they turn to when something breaks, stops working, or just doesn’t make sense. Your job is to fix issues fast, make people feel heard, and keep their businesses running smoothly. Be the first point of contact for client IT requests (tickets, calls, emails). Troubleshoot and resolve issues with Windows PCs, laptops, mobile devices, and Office 365. Handle account setups, password resets, and onboarding/offboarding tasks. Support printers, scanners, and other everyday tech headaches. Use our RMM and ticketing systems to provide remote support. Spot and escalate bigger problems to our Tier 2/3 engineers. Log everything clearly in the helpdesk system so the team stays in the loop. Help keep clients safe with security basics (patches, antivirus, MFA checks). Follow up to make sure people aren’t just “fixed,” but actually happy. What We’re Looking For 1–3 years of IT support/helpdesk experience (bonus if you’ve worked in an MSP or SMB setting). Strong knowledge of Windows OS, Office 365, and basic networking (DNS, DHCP, TCP/IP). Comfortable with remote support tools and ticketing systems. Curiosity about cybersecurity—experience with EDR, MFA, or firewalls is a plus. Clear communicator who can explain tech in plain language. Someone who takes ownership and sees things through, not just “passes the problem.” Certifications like CompTIA A+, Network+, or Security+ are great, but not required. Why You’ll Love Working Here Salary: $50,000–$65,000 base + bonuses. Flexibility: Remote work with occasional on-site support. Growth: Training, certifications, and real opportunities to level up. Culture: People first. We celebrate wins, learn from mistakes, and keep things fun. Impact: You’ll directly help small businesses stay safe and secure.