Client Success Manager

Job Title: Client Success Manager
Location: Remote (with some client visits as needed)
Salary: $60,000–$75,000 base + bonuses

Who We Are

CybrogenIT is a managed IT and cybersecurity company that puts people first. We protect small and mid-sized businesses from cyber threats and keep their technology running smoothly. But we’re not just about firewalls and patches—we’re about relationships.

We believe in owning the outcome, speaking boldly, staying curious, and making work fun. Culture matters here. We don’t want someone who just “manages accounts.” We want someone who builds trust, solves problems, and makes clients feel like we’re part of their team.

What You’ll Do

As our Client Success Manager, you’ll be the bridge between our clients and our technical team. You’ll make sure clients feel supported, understood, and confident that CybrogenIT has their back.

• Be the main point of contact for assigned clients.

• Build strong relationships by checking in regularly and listening to their needs.

• Translate “tech talk” into plain language and ensure clients understand what we’re doing for them.

• Partner with the helpdesk and engineering teams to resolve client issues quickly.

• Proactively look for ways to add value and keep clients secure and happy.

• Manage renewals and upsells by helping clients see the value of our services.

• Track client satisfaction and follow up after major support cases.

• Provide feedback from clients to our team so we keep improving.

• Celebrate wins with clients and with the team—because happy clients mean we’re all winning.

What We’re Looking For

• 2–5 years of experience in account management, client success, or customer-facing roles.

• Strong communication and relationship-building skills.

• Ability to explain complex IT and cybersecurity concepts in simple terms.

• Organized and proactive—you don’t just react, you stay ahead of issues.

• Someone who owns the outcome and takes pride in making clients successful.

• Experience in MSP, IT, or SaaS environments is a big plus.

• Familiarity with CRMs or ticketing systems is helpful.

Why You’ll Love Working Here

• Salary: $60,000–$75,000 base + bonuses.

• Flexibility: Remote work with some client visits.

• Growth: Training and real career advancement opportunities.

• Culture: People-first. We encourage curiosity, bold ideas, and fun.

• Impact: You’ll directly shape the client experience and drive long-term relationships.